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How do I know my subscription is active?
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When you subscribe to Just Text HELP, you will receive a welcome text message containing
the text number for you to contact us on should you need to. We strongly recommend
that you store this number directly into your mobile phone for easy access to our
services. |
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How do I send a text for emergency help? |
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When you require emergency language assistance text the words HELP and the language
required e.g. (HELP SPANISH to +44 (0) 7590 825 118) |
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How long before you call me back when I send an emergency text?
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Please understand that we have no control as to how long it will take for a text
message to reach us. Please be assured that once we have received your text we will
respond immediately. |
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Am I charged when you call me back in an emergency? |
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No you are not charged for the call by CallUma when you need emergency help with
language assistance.
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What is classed as an emergency text message? |
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We class an emergency text as requiring language assistance to communicate with
either the police, fire or ambulance services. This will also include: lost or stolen
passports/credit cards, lost child and will extend to coastguards, mountain rescue
and other services at our discretion. |
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What happens if I text Help and it is not an emergency? |
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When we receive a Help text we will call back to assist you.
In the event that the
situation is NOT an emergency we will politely inform you that the non emergency
translation/interpretation service is not available and will offer you the opportunity
to purchase Pass the Phone minutes or upgrade to a full Annual Explorer package,
which includes the use of translation/interpretation and other services.
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How do I send you a text for information? |
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Simply send us a text message to the text line number requesting the information
required. We will text the relevant information selected from our database. We
cannot guarantee or be held responsible for the quality of any third party services provided.
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If I send you a text for translation, how long before I receive a reply?
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We endeavour to respond to text translation requests in a timely manner and aim
to reply within 30 minutes. Please be clear in your text which language you wish
the text to be translated into. |
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Why are text messages limited to 160 characters?
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The size of texts is set by SMS (Short Message Service) standards. Please note that
“characters” include spaces between words.
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