We are Globelink Language Solutions Limited trading as CallUma (referred to as "CallUma"/ “we”/”us”/”our”). We are committed to protecting and respecting your privacy. This is the full privacy policy for the website, www.calluma.com (“Website”). You can view a summary of the policy here.

By using the Website, you consent to the collection, use and transfer of your information under the terms of this policy.

Who has access to your information

We have access to your information. For the purpose of the Data Protection Act 1998, we are the data controller and our contact address is 14 Cornard Road, Sudbury, Suffolk CO10 2XA. We own the data that we collect on the Website.

We also use contractors to service the Website and as interpreters and to fill other roles in the business. Where these contractors require access to personal information, we try to seek assurances that they comply with the DPA and that your information will be kept confidential. They will not use your information except to fulfil their obligations to us, and will not use it except in line with this privacy notice.

For taking and management of payment by credit and debit card, we use a third party payment provider. That provider will have the details you provide to make payment, and will only use them for the purposes of that payment.

We may have to disclose information about customers to our professional advisers to obtain professional advice.

We will not disclose your information to anyone else unless required to by law.

Location of data

We will store and process personal information that we collect from you within the following places;

• The European Union; and
• The Bailiwick of Guernsey. This is a territory considered by the European Commission to have adequate data protection laws.

Information we collect and use

We collect and process the following information about you:

• Information that you provide by filling in forms on the Website. This includes information provided at the time of registering with us, or requesting information or further services. We may also ask you for information when you enter a competition or promotion sponsored by us or a third party and if you report a problem with our Website.
• If you contact us, for example by calling an interpreter, we will keep a record of that correspondence.
• All calls and other communications are recorded for training, monitoring and quality of service purposes.
• If you complete a survey on the Website, we may collect that and use it within our business.
• Details of your visits to our Website including traffic data, location data, weblogs and other communication data.

IP addresses

We may collect information about your computer, including your IP address, operating system and browser type. We use this for website administration and to report aggregate information to advertisers, partners and others. This is statistical data about our users' browsing actions and patterns, and does not identify you.

Cookies

We use cookies to identify your computer when you are on the Website. A cookie is a file sent by the Website to your computer, and used by the Website to identify you, to improve the Website and to deliver a personalised service.

You may configure your browser to refuse or restrict the use of cookies. For example, in Internet Explorer, go to Tools > Internet Options. If you refuse or restrict the use of cookies, you may be unable to access certain parts of our Website and may not be able to purchase goods.

Please note that our advertisers may also use cookies, over which we have no control.

How we use your data

We use data about you in the following ways:

• To provide you with access to parts of our Website;
• To allow you to use our services;
• To collect payment from you;
• To contact you about your orders and requests;
• To use and analyse the information we collect so that we can administer, support, improve and develop our services;
• To tell you about important changes or developments to the Website;
• To produce statistics about our customers for our advertisers, partners and others. This information is anonymous and does not identify any individuals. We can use these statistics to allow adverts to be targeted at certain types of customers.

Data & password security

All data you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Once we have received data from you, we use certain procedures and security features to try to prevent unauthorised access.

You are responsible for keeping your user name and password safe. Please see paragraphs 5 and 6 of the Terms click here for the obligations that apply to your use of your user name and password and what charges you are responsible for.

Sending information on the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our Website. Any transmission is at your own risk. Unless we have been negligent we are not liable for any loss arising from a breach of security.

Choice – receiving marketing messages

You can choose to receive promotional and marketing emails and SMS text messages from us and carefully selected companies. You can do this by choosing to accept marketing emails as part of the sign-up process, or on your account page. You can choose not to receive these emails later by changing your preferences on your account page.

Other websites

The Website contains links to other sites. We are not responsible for the privacy practices or the content of such websites.

Changes to our privacy policy

We occasionally change this privacy policy or the summary policy. You should therefore look at the policies regularly.